Exchange and Return Policy
Once you received the parcel, please kindly try them out and see if it fits you well, and also check if we send the right items to you and check for any defects. Any issues we do provide exchange within 14 days once you receive the parcel. Please Kindly WhatsApp us at +65-90255421 with your order number. Please read the following procedures, before sending the WhatsApp message.
|Strictly no exchange or refund for sales items|
Exchange and return for:
- The item in different size
- Wrong or defective item sent
To qualify for the return, please ensure that:
1) the item is unworn/unwashed
2) the item is in a brand-new condition.
Upon stringent checks, should we find that the item/s do not qualify our Return/Exchange Policy, we will not hesitate to reject the request.
EXCHANGE
There will be no handling fee for the process of exchange request, however, customer will bear the exchange courier charges and you can request for an exchange of size only once.
In the event if the requested size for exchange is no longer in-stock, you may opt to exchange for another item of the equal/higher value.
Drop us an WhatsApp us and provide us the following details:
Name:
Order No:
Contact No:
Old Item to Exchange:
New Item to Change to:
Reason for exchanging:
Once we receive your WhatsApp Message, there will be 2 ways to go about for doing the exchange.
REFUNDS
We do not provide cash refunds, refunds will only be in credits with a validity of 2 months.
WRONG ITEM DELIVERED/ DEFECTIVE ITEM RECEIVED
If you have received an incorrect or defective item, please drop us an WhatsApp message at 65-90255421 with your order number and a photograph of the item, and we will advise you on the returns accordingly.
* Discrepancy of 0.5" - 1" will not be considered as a defect * (Measurements are to be taken when item is laid flat)
*Color on your monitor/phone may be slightly different from the color of the goods due to the monitor mode and settings.
Please note that returns/exchanges are assessed on a case-by-case basis.
Love.PrettyPlus+ reserves all rights to exercise discretion in permitting all returns and exchanges.
